Last updated: September 7, 2026

We want you to feel confident ordering from AstroWorld. Eligible items may be returned within 30 days of delivery.

Return eligibility

To be eligible for a return, items must be unworn, unwashed, unused, and in their original condition with original tags and packaging where applicable.

For hygiene reasons, fitted or intimate apparel must be tried on over undergarments. Items showing signs of wear, washing, deodorant, fragrance, makeup, stains, damage, or other use may not be accepted.

How to request a return

Email contacts.astroworld@gmail.com with your order number and the item you would like to return. Please wait for return instructions before sending anything back.

Return shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or the return is due to an AstroWorld error.

Refunds

Once a return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund after it is issued.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery if your item is damaged, defective, or incorrect. Include your order number and clear photos so we can review the issue.

Final sale and non-returnable items

Items clearly marked final sale are not eligible for return unless they arrive damaged, defective, or incorrect. Gift cards are non-returnable.

Exchanges

Because availability can change quickly by sign, color, and size, direct exchanges are not guaranteed. If you need another size or color, contact us and we will advise the best available option.